Privacy and Cookie Policy

The Alexander & Wilks website may use cookies to improve the users experience while visiting the website. You can be assured that if we make use of cookies when you are using this website, it will only be used in accordance with this Cookie Policy statement.

Use of the term 'we' or 'us' or 'our' in this policy refers exclusively to the separate and distinct legal entity of Alexander & Wilks.

Registered Address; Unit 12B Grearshill Road, Carlisle, CA3 0ET

Where applicable Alexander & Wilks uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Our cookies help us:

  • Make our website work as you'd expect.
  • Save you having to login every time you visit the site.
  • Remember your settings during and between visits.
  • Improve the speed/security of the site.
  • Allow you to share pages with social networks like Facebook.
  • Continuously improve our website for you.
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission).
  • Collect any sensitive information (without your express permission).
  • Pass personally identifiable data to third parties.
  • Pay sales commissions.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you will likely find that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work.
  • Determining if you are logged in or not.
  • Remembering your search settings.
  • Showing you which pages you have recently visited.
  • Allowing you to add comments to our site.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Advertising Cookies

Cookies are widely used in online advertising. Neither us, advertisers nor our advertising partners can gain personally identifiable information from these cookies. You can learn more about online advertising at http://www.youronlinechoices.com You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc. to encourage you to come back to our site. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at any time as explained above.

Opt-out

In order to provide our visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way.

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Advice on how to do this will be available for the Internet browser of your choice either online or via the software help.

Contact & Communication

Users contacting Alexander & Wilks do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission processes but advise users using such form to email processes that they do so at their own risk.

Your details are NOT passed on to any third parties.

Email Newsletter

Your details are NOT passed on to any third parties.

We operate an email newsletter program, used to inform subscribers about new products, sales and discounts supplied by us. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates with Alexander & Wilks. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this Alexander & Wilks’ email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this page.

Email marketing campaigns published by us, Alexander & Wilks may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although we at Alexander & Wilks only look to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we (Alexander & Wilks) cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that we, www.alexanderandwilks.co.uk participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage our users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

This website uses social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Alexander & Wilks, through our social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Despite the best efforts to ensure only genuine urls are published, many social media platforms are prone to spam and hacking and therefore we, Alexander & Wilks, cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

October 2021. Edited & customised by: Alexander & Wilks.

Office address: Alexander & Wilks, Unit 12B Grearshill Road, Kingstown Industrial Estate, Carlisle, Cumbria CA3 0ET.